Complaints 2018-06-07T08:45:23+00:00

COMPLAINTS

A Patients Guide to Our Practice Complaint Procedure

We are committed to providing the highest quality care and service. We recognise the importance of managing continual improvements at our practice and understand that patient feedback is imperative in achieving this objective.

We committed to providing the highest quality care and service. We recognise the importance of managing continual improvements at our practice and understand that patient feedback is imperative in achieving this objective.

It is part of our responsibility as dental professionals to deal properly and professionally with all complaints. Patient complaints are dealt with in line with the Practice Complaints Process. We will aim to sort out the complaints as quickly, effectively and as smoothly as possible.

A written acknowledgement will be provided to you within 3 days of receipt of a formal complaint. A full investigation will ensue to ascertain:

  • What happened and why it happened?
  • What will be done to put things right?
  • What action will be taken to resolve the matter?
  • What will be done to stop this re-occurring?

A written response will be sent accordingly within 10 working days. On occasion where investigations may take longer than 10 working days, we will notify you in writing of the delay and advise you of the revised date of resolution.

If you feel that the Complaints Manager has not settled the complaint, you can contact The Dental Complaints Service.

The Dental Complaints Service

The Dental Complaints Service is there to assist private dental patients and dental professionals resolve complaints about private dental services. They are an independent dental complaints service funded by the General Dental Council and available to patients across the UK.

The Dental Complaints Service
The Lansdowne Building, 2 Lansdowne Road, Croydon,C R9 2ER.
Tel: 0845 120 540
E-mail: info@dentalcomplaints.org.uk
Website: www.dentalcomplaints.org.uk

All our dentists adhere to the rules governing the profession. Rules can be viewed on the GDC website.

GENERAL ENQURIES

  • 45 North Worple Way, London, SW14 8PZ.

  • info@thepracticeatmortlake.com

  • (0) 20 8876 5398

OFFICE HOURS

Monday – Thursday 8:30 AM – 5:00 PM
Friday 8:30 AM – 4:00 PM
Saturday Appointments only
Sunday Closed