COMPLAINTS

A Patients Guide to Our Practice Complaint Procedure

We are committed to providing the highest quality care and service. We recognise the importance of managing continual improvements at our practice and understand that patient feedback is imperative in achieving this objective.

We committed to providing the highest quality care and service. We recognise the importance of managing continual improvements at our practice and understand that patient feedback is imperative in achieving this objective.

It is part of our responsibility as dental professionals to deal properly and professionally with all complaints. Patient complaints are dealt with in line with the Practice Complaints Process. We will aim to sort out the complaints as quickly, effectively and as smoothly as possible.

A written acknowledgement will be provided to you within 3 days of receipt of a formal complaint. A full investigation will ensue to ascertain:

• What happened and why it happened?
• What will be done to put things right?
• What action will be taken to resolve the matter?
• What will be done to stop this re-occurring?

A written response will be sent accordingly within 10 working days. On occasion where investigations may take longer than 10 working days, we will notify you in writing of the delay and advise you of the revised date of resolution.

If you feel that the Complaints Manager has not settled the complaint, you can contact The Dental Complaints Service.